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RETURNS & SHIPPING

Shipping

All orders will be shipped within 5-7 working days. It is your duty to ensure the correct address details are on your order, if you have made a mistake, please email us at your earliest convenience contact@fraserpieri.com

If you return an item within 14 days of delivery/collection, we'll give you a full refund. Your refund will be issued using your original payment method.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above timeframes but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.

After that?

We don't accept returns for unwanted items after the relevant returns period above. 

Original Condition

Please ensure the returned item(s) are in the same condition as they were once received. New and unused. 

Exchanges

We do not offer size exchanges and encourage users to contact us on Instagram for sizing advice @fraser_pieri

Please email returns@fraserpieri.com to initiate your return along with a brief description.

CANCELLATION

You may only cancel your order within 24 hours of ordering, please email returns@fraserpieri.com. If you'd like to cancel your order post item(s) being sent, please see our returns policy.

COOKIE
 

Our website and e-commerce platform www.fraserpieri.com  (“Website”) uses cookies and similar technologies. Please read this Cookie Policy carefully and ensure that you understand it.

 

Your acceptance of this Cookie Policy is deemed to occur if you continue using our Website. 

If you do not agree to our Cookie Policy, please stop using our Website immediately.

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide the best possible experience when you browse our website and access and use the Website. It also allows us to further develop and improve our Website.

A cookie is a small file of letters and numbers and is stored within your browser or on your device’s storage if you agree. Cookies contain information that is transferred from a website onto your device.

Our Website may place and access certain first party cookies on your computer or device. First party cookies are those placed directly by us and are used only by us. We use cookies to facilitate and improve your experience of our Website and to provide and improve our products and services. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our the Website. They include, for example, cookies that enable you to log into secure areas of our Website.

  • Analytical or Statistical cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website and the Website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality or Preference cookies. These cookies enable us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region). These cookies are not strictly necessary, but the Website may not work as fluidly without them. 

  • Marketing cookies. These cookies are chiefly third-party analytical cookies, used by suppliers to analyse the performance of embedded content from their platforms used on the Website. These cookies are not necessary, but you may need to allow them in order to engage with embedded third-party content.

  • Targeting cookies. These cookies record your visit to the Website, the pages you have visited and the links you have followed. We will use this information to make the Website and the advertising displayed on it, more relevant to your interests. 

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